Real Support From Real People.
When you need help, you’re not being handed off to a giant anonymous call center. You’re working with a team that knows The Floral POS, understands flower shops, and wants to get you back to work quickly.
Whether it’s a quick question, a software issue, or help understanding a feature, we’re here to help.
Friendly, knowledgeable support has been part of The Floral POS from the beginning.
Phone
Eastern Time (EST / EDT)
Live Chat
Chat directly with The Floral POS Sales & Support team.
Submit a Ticket
Create a support ticket through our online help desk.
Powered by Mojo HelpdeskHours of Operation & Support
- Monday – Friday: 9:00 AM – 6:00 PM Eastern
- After 6:00 PM, calls go to voicemail. For emergencies, we do our best to answer.
- Saturday: 9:00 AM – 12:00 PM Eastern
- After 12:00 PM, calls go to voicemail. For emergencies, we do our best to answer.
- Sunday: Closed
- Voicemail only. For emergencies, we do our best to answer.
Support Plans for Full Purchase Florists
Full Purchase customers can choose the support level that fits their shop while maintaining access to software updates and bug fixes.
Essential Support
- 5 support incidents per month
- Software updates
- Bug fixes
Professional Support
- 7 support incidents per month
- Software updates
- Bug fixes
Unlimited Support
- Unlimited support incidents
- Software updates
- Bug fixes
VIP Support – $95 / month
Priority callbacks, enhanced support access, early access to updates and priority hotfix patching.
Available for qualifying support customers.Need Help? We’re Here.
Whether you have a quick question, need technical support, or want to review your support options, our team is ready to help.